London Mortgage Broker Awards – 5 greatest gaffs 2012

London Mortgage Broker Awards – 5 greatest gaffs 2012

London Mortgage Broker Awards – 5 greatest gaffs 2012

Here it is, the annual awards for the most preposterous mortgage moments of the previous year. Of course this is a very keenly contested award, with lenders and life providers going to great lengths to outdo each other.

Frankly, these guys are EXPERTS in their fields. These below are really just a pick of some truly outstanding, jaw dropping moments of 2011.

5th Place: Lender requires proof of maiden name (client been married for 3 years). Old passport (unacceptable as out of date) only remaining document they will accept – GUN LICENCE. Thanks.

4th Place: Us: Client has 100k basic salary 300k bonus. Lender: Crikey that’s a lot of overtime. Us: It’s a bonus – NOT overtime. Lender (in Geordie accent, clue!): What time does he clock in like? US: He does not earn 300k in OVERTIME!

3rd Place: Mortgage underwritten. Valuation done. Sits in a queue for 10 working days to be looked at. 2 minute check – yes, all approved. Just need to press print for the mortgage offer. How long does that take? ANOTHER 16 working days!!!

2nd Place: Exchange of contracts takes place on Friday, with Completion set for following Friday. On Tuesday the lender calls to WITHDRAW the mortgage offer. Pandemonium. Chaos. Easily the most stressful moment. No resolution from lender. Next morning, customer service questionaire arrives from them in the post. I PROMISE you this is true!!

1st Place: Call life provider. Us: Hello can you tell me how much life insurance this client has please? Life Provider: No problem – what is his date of death? Us: Er, he’s not dead – just want to know how much he’s insured for. LP: We’ll need a date. US: OK lets say it was yesterday. LP: So he is dead after all? Aaarrrrggghhhh!!!!

That’s it – frankly this sort of madness takes place every day. All of the above are anonymous but true examples of what we deal with. We don’t doubt for a moment that these situations will continue in the future.

Just Us Mortgages – London Mortgage Brokers here to provide YOU with customer service in 2012!

No Comments

Post A Comment